Professional Bootcamp: ITIL Certification Training

Course Duration:

• Total Duration: 4 weeks (Part-time)
• Schedule: 3 sessions per week (2 hours per session)
• Mode: Online (Live sessions + Self-paced learning)

Target Audience:

• IT professionals seeking to improve service management skills
• Aspiring ITSM practitioners
• IT managers, team leads, and consultants
• Anyone preparing for ITIL certification (ITIL 4 Foundation or higher)

Course Objectives:

By the end of this bootcamp, participants will:

1. Understand the key concepts, principles, and practices of ITIL 4.
2. Learn how to align IT services with business needs.
3. Master the ITIL service value system (SVS) and service value chain (SVC).
4. Gain practical skills for implementing ITIL practices in real-world scenarios.
5. Prepare for and pass the ITIL 4 Foundation certification exam.

Course Modules:

Module 1: Introduction to ITIL 4

• What is ITIL?
• Evolution of ITIL (ITIL v3 to ITIL 4)
• Key Concepts of ITIL 4
• Benefits of ITIL for Organizations

Module 2: The ITIL Service Value System (SVS)

• Overview of the ITIL SVS
• Components of the SVS (Guiding Principles, Governance, Service Value Chain, Practices, Continual Improvement)
• The Four Dimensions of Service Management

Module 3: The ITIL Service Value Chain (SVC)

• Understanding the SVC Activities (Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support)
• How the SVC Creates Value
• Integrating the SVC with Organizational Processes

Module 4: ITIL Guiding Principles

• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate

Module 5: ITIL Management Practices

• Overview of 34 ITIL Practices
• Key Practices:
  • Incident Management
  • Problem Management
  • Change Control
  • Service Request Management
  • Service Level Management
  • Continual Improvement

Module 6: Continual Improvement in ITIL

• The Continual Improvement Model
• Identifying Improvement Opportunities
• Implementing and Measuring Improvements
• Embedding Continual Improvement into Organizational Culture

Module 7: ITIL 4 Certification Exam Preparation

• Exam Format and Structure
• Key Topics and Concepts to Focus On
• Practice Questions and Mock Exams
• Tips and Strategies for Passing the Exam

Learning Resources:

• ITIL 4 Foundation Official Textbook
• ITIL 4 Practice Questions and Mock Exams
• Templates for ITSM Processes (Incident Management, Change Control, etc.)
• Access to ITSM Tools (ServiceNow, Jira Service Desk, etc.)
• Case Studies and Real-World Scenarios

Assessment and Certification:

• Weekly Quizzes and Assignments
• Mock Exams to Assess Readiness
• ITIL 4 Foundation Certification Exam (Optional, Additional Fee)
• Certificate of Completion (Issued upon finishing the course)

Trainers and Mentors:

• ITIL Experts with 10+ Years of Experience in ITSM
• Certified ITIL Trainers
• Practitioners with Real-World ITSM Implementation Experience

Course Fees:

• Standard Fee: $300
• Early Bird Discount: $200 (Register 4 weeks in advance)
• Group Discount: 10% off for groups of 3 or more
• ITIL 4 Foundation Exam Fee: $300 (Optional, Not Included in Course Fee)

Registration Details:

• Website: https://turingcybertech.com
• Contact: aboozarkordi@turingcybertech.com
• Payment Options: Credit Card, PayPal, Bank Transfer

Why Choose This Bootcamp?

• Comprehensive coverage of ITIL 4 concepts and practices
• Expert-led training with real-world examples
• Hands-on practice with ITSM tools and processes
• Exam preparation support and mock tests
• Career guidance and networking opportunities